FAQs

Welcome to NovaNestFS LLC’s FAQ page! We hope that answering some common questions will help you better understand our products and services. If you have further questions, please feel free to contact us.

1. How do I place an order?
   You can visit our website, select the products you want, and add them to your shopping cart. Once you’ve made your selections, click the shopping cart icon to view your order. Follow the prompts to fill in your shipping information, select your payment method, and submit your order.
2. What are your payment options?
   We accept a variety of payment methods, including:
   Credit cards (Visa, MasterCard, American Express, Discover);
   PayPal;
   Amazon Pay; and more.
   You can choose the payment method that’s most convenient for you during checkout.
3. What is processing and shipping time?
   Order processing time typically takes 1-3 business days.
   Once your order is shipped, shipping time varies depending on the shipping method and delivery address. Generally, domestic orders ship within 3-7 business days.
4. How do I track my order?
   After your order ships, we’ll email you a tracking number. You can use this number to check the shipping status of your order on the courier’s website.
5. How do I request a refund or return?
   You can request a refund or return within 30 days of receiving your item. Please visit our website for our detailed refund and return policy and follow the instructions to contact customer service to obtain a return authorization.
6. Are the products guaranteed?
   Yes, NovaNestFS LLC offers a quality guarantee on all its products. If the item you received is defective or not as described, please contact us immediately and we will provide you with a solution.
7. Can I change or cancel my order?
   Once your order has been submitted, we will process it as quickly as possible. You can contact customer service to request changes or cancellations before your order ships; changes or cancellations are not possible once your order has shipped.
8. How do I clean and care for pet supplies?
   We recommend that you review the specific care instructions on each product page. Generally, pet clothing and toys are machine washable, while pet beds and furniture should be wiped with a damp cloth and cleaned regularly. Please follow the care instructions on the label to ensure your pet supplies remain in optimal condition.

Thank you for visiting our FAQ page, and we look forward to providing you and your pet with the highest quality products and services!